India careers

AI Business Analyst in 2026: The New Bridge Role Between Business and GenAI Teams

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AI Business Analyst in 2026: The New Bridge Role Between Business and GenAI Teams

The AI Business Analyst role in 2026 exists because GenAI adoption exposed a gap that traditional roles could not fill. Business teams understand processes and outcomes, while AI teams understand models and systems, but very few people can translate effectively between the two. This gap causes failed pilots, unused tools, and automation that looks impressive … Read more

Customer Support Careers in 2026: How AI Automation Is Changing Roles (and What to Learn Next)

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Customer Support Careers in 2026: How AI Automation Is Changing Roles (and What to Learn Next)

Customer support careers in 2026 look very different from what they were just a few years ago. The biggest change is not that jobs are disappearing, but that the nature of the work has shifted away from repetitive interactions toward higher-judgment roles. AI automation has absorbed a large share of routine queries, forcing support teams … Read more